Returns and Exchanges
Right of Withdrawal
Consumers may withdraw from a distance contract without giving a reason within 14 days of receiving the goods. For services, the period starts on the date the contract is concluded. Notice may be given in writing or through a durable medium such as email. The consumer must send the goods back within 14 days of giving notice. The seller refunds the amount paid within 14 days after receiving the withdrawal notice, in accordance with applicable law.
Returns Process
You may submit a return request with your order number by emailing info@organicpark.com.tr or using our Contact page. Including the invoice, accessories, and packaging where available can help us process the request. Changes resulting from ordinary inspection of the goods do not remove the consumer’s right of withdrawal.
Items Excluded from the Right of Withdrawal
Exceptions to the right of withdrawal are limited to cases specified by law. Depending on the nature of the product, examples may include:
- Goods made to the consumer’s specifications or for personal needs
- Goods that may deteriorate quickly or whose expiration date may pass quickly
- Goods unsuitable for return for health or hygiene reasons where protective packaging, seals, or wrapping have been opened
- Certain opened digital content or computer consumables specified by law
- Accommodation, transport, vehicle rental, food and beverage supply, or entertainment services for a specific date or period
- Services begun before the end of the withdrawal period with the consumer’s consent
Products That Cannot Be Delivered
If delivery of an ordered product becomes impossible, the seller will inform the consumer within 3 days of learning of this and refund payments received, including delivery charges where applicable, within 14 days of notification. Under applicable law, an item being out of stock alone is not considered impossibility of delivery.
Warranty and Defective Products
Where a product has warranty conditions, they are stated in the warranty certificate provided with the product. If you notice damage to the package or product upon delivery, we recommend documenting it at delivery and contacting us. Consumers’ statutory rights regarding defective goods remain reserved.